Yes - each customer is allowed to purchase a maximum of 4 individual products per transaction.
Any out of items will be listed as such, you'll see a little box next to the item saying "email me". This will allow yoy to request an email from us to know when that item is back in stock – or you can add them to your wishlist and check back at a later date.
If you order an item that goes out of stock during the ordering process, our customer services department will notify you if any items are out of stock once your order has been received.
When can I order a product to be delivered before Christmas?
Please check the delivery times for your country here
However, as it is a very busy time of year for our courier company, we would highly recommend that you place your order no later than Friday 18th December 2015.
I can't see my country on the drop down menu when I try to place an order - why?
Unfortunately, due to international shipping regulations, we can not deliver our fragrances worldwide. Please see below a full list of where we DO deliver to, if your country isn't on this list, we can not deliver to you.
Bosnia & Herzegovina
Please follow the instructions detailed in the email you received as confirmation that the item was out for delivery.
If you have not yet made an order, please visit our Contact Us page.
We will attempt to delivery to your neighbours on either side and directly opposite, if the neighbour can sign for the parcel we will send you an email and text message to confirm the parcel has been delivered and where, along with a picture of the neighbour's front door.
If neighbours aren’t available to sign for your parcel we will email and text you to let you know and will leave a card which will give you multiple options for rearranging your delivery.
Our delivery service does require a signature upon receipt, however you will have options to authorize us to leave your parcel in safe place. In this event, we will take a photo of the parcel in your safe place and email it to you, along with the confirmation that it has been left as requested.
There are other options for delivery, which will still require a signature.
If you would like to add to your order, please contact our Customer Services team immediately and we will do our best to accommodate your request.
If you would like to cancel the whole order of part of your order, please contact us immediately and we will do our best to accommodate your request.
If for any reason you do not receive an ‘Order Confirmation’ email, it may mean that your order is awaiting the clearance of funds. Even though funds may have been deducted from your account, our payment provider may need to do some additional checks to ensure that the order can be fulfilled.
If for any reason, we cannot fulfil your order, your payment will be refunded to you in full. However, as soon as the payment provider has approved the transaction, your order will be processed in the normal manner.
- Check your junk folder as it may have been marked as ‘spam’.
- Make sure that you check the same ‘inbox’ of the email address you used to purchase the product.
- If you have paid via PayPal, ensure that your PayPal account log in email address is the same as the one you have used to purchase the product.
If your order is successful, you will receive a confirmation message on screen. We will also send you an ‘Order Confirmation’ email within the next few days.
No – due to the volume of enquiries we receive, we have automated the process and made it as simple as possible to buy the goods online.
Yes – We automatically encrypt your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128 bits (the highest level commercially available).
All transactions on our website are handled in UK pounds sterling (£). If you are purchasing a product from outside the UK, our payment gateway will automatically convert your currency using the most current rate available to £ sterling.
As long as we you provided a email address or mobile number when submitting your order, you will receive a notification letting you know when the parcel has been dispatched and providing you with options for delivery.
On the day of delivery you will receive a notification email letting you know when your 1 hour delivery window is, plus additional options in case you are unable to receive your parcel during this hour.
We want you to be completely satisfied with your order and we would hope to resolve any problems you may have. Simply return the item to us within 7 days of receipt and we will give you a refund of the goods value or exchange it for something else. All returned items should be in their original packaging and in resalable condition.
Please include details of why you are returning the item and whether you would like a refund or an exchange. If you are requesting an exchange, state the product of the item you wish to receive. We strongly recommend that you obtain proof of despatch when returning items in case they get lost.
If you encounter any problems via our website which you feel we need to be made aware of, please contact our technical team on email@example.com
They will investigate the problem as soon as possible and advise you accordingly.